Client Knowledge Base

Revenue & Parking Charges

• Parking charges
• How to refund a customer
• How to retry a failed payment
• How to configure billing details

Customer Management Platform

• How to understand the activity dashboard
• How to understand the transient dashboard
• How to understand the bookings dashboard
• How to understand the overview dashboard
• How to download reports
• Gate lifting
• How to troubleshoot a gate not opening for a user
• How to understand the search dashboard

Sites/ locations

• How to create a site
• How to configure a site
• Site information in the app
• How to update terms and conditions?
• How to add or edit special instructions?
• How to update site operating hours?
• How to add an installation to a site
• How to draw a geofence
• How to upload a custom image for a site
• How to add a plate to a site
• How to configure ANPR (LPR) settings on a site

Space management

• How to create a space block
• How to create an account (updated)
• How to configure bay allocation
• How to monitor occupancy in space management

Users & Groups

• How to create a group
• How to update a group
• How to create a user
• How to bulk add users
• How to update a user
• How to create an event pass group
• How to generate event passes

Branding & Signage

• How to add a brand
• How to generate signage for scan to pay
• How to update billing details with a new brand

Hardware

• How to use the Technician menu for installations and site maintenance
• LPR Camera Installation Guides
• Bluetooth Single Lane Installation Guide
• How to Share an Installation

Bookings

• How to configure a booking
• How to create a booking rate for an event
• How to add an external booking

Transient Rates

• Transient Rate Examples
• How to create a transient rate
• How to edit grace period on a site
• How to create an event series transient rate
• How to create a validation rate

Inugo Validation and Promotions

• How to enable validation on a site/location
• How to fill in a validation request form
• How to add validation beacons
• How to add a validation account
• How to create a promotion
• How to import promotions
• How to set up validation QR Codes

Events

• How to create an event series
• Event pass check in - Via the Inugo App

Releases & Announcements

• Release Notes - Bookings
• Release notes - Claim plate & Session restrictions