Parking charges
This page covers the definition of different types of fees and the basics of calculating charges.
Key terms
Parking charge | The amount charged to the parker that relates to the applicable rate on the parker’s the session/ booking. |
Validation Discount | The validation discount applied to a given transaction. It can be either validation fixed discount or validation percentage discount. If a validation rate is applied, the validation rate would be treated as the base fee, instead of showing as validation discount, unless more than one validation is been stacked. |
Credit Card Fee | The amount charged to the parker that is designated as a credit card fee as set up in your billing details. This is a flat rate that you can add as an additional charge. It is not the credit card processing fee. This will be charged regardless of card type. |
Convenience Fee | The amount charged to the parker that is designated as a convenience fee as set up in your billing details. |
Promotion Discount | The amount deducted through use of a promotion discount (parker uses promo code). |
Total User Charge | The total amount charged to the parker. |
Payment Processing Fee | The amount charged to the parker that is designated as a payment processing fees as set up in your billing details. Please note that this is based on your configuration and is not the actual charge. This setting is optional and you might not see payment processing fees in your revenue report. |
Refunded | If a refund has been issued, this is the total amount that is refunded to the parker. |
Credit Card Type | The card type associated with the transaction, e.g. MasterCard or visa. |
Paid on date | The date that the transaction was paid on. |
Settled on date | The date that the transaction settles into the merchant account. |
Receipt number | The receipt number provided to the parker. |
Invoice number | The invoice number as configured in the billing details. |
Credit Card Fee
Credit card fee is charged by the operator as an additional fee to cover they lose of payment processing fee or convenience fee. The credit card fee can be specified by the operator (only SuperAdmin at this stage) on the site level.
Example: An operator can charge the credit card fee of $0.75.
Convenience fee settings
The convenience fee is charged based on the parking charge value. When billing details are set up, the following settings are configured
Fee table
The chargeable fee based on the parking charge, i.e.,
An organization can have multiple billing details, but a site can only have one set of billing details.
When the convenience fee is paid by the consumer, it should be added to the total charge, so that the user need to pay an extra fee for each session.
Example: If the Parking Charge is $4, the Convenience Fee would be $0.2.
Paid by Operator
When the convenience fee is paid by the consumer, it is already included in the total charge, so it does not need to add as an extra to the user charge.
Example: Same as above
Refund
Refund is the value that the operator refund to a user. After a refund has proceeded, the refund value will show up in the original transaction and a refund record will be recorded as a separate transaction and shown in red colour. A refund can be a full refund or partial refund of the original charge.
Example: for a Parking Charge of $4, when refund 50%, the refund value would be $2 = $4 Parking Charge * 50%
Total User Charge
The total amount charged to customers. This is the final value that shows on the user receipt and will be charged from the user's account.
Calculation: Total User Charge = Parking Charge - Validation Discount + Credit Card Fee + (Convenience Fee paid by User)
Example:
If paid by consumer, the total charge would be $2.95. The calculation would be total charge = $4 Parking Charge (= $5 Base Fee - $1 Validation Discount) + $0.75 Credit Card Fee + $0.2 Convenience Fee - $2 Refund.
If paid by operator, the total charge would be $2.75. The calculation would be total charge = $4 Parking Charge (= $5 Base Fee - $1 Validation Discount) + $0.75 Credit Card Fee - $2 Refund.
Unpaid
Unpaid is the total amount of outstanding fees from unpaid parking sessions or enforcement tickets. Unpaid transactions will show in the Revenue page, but does not be counted in the Invoices until it's paid (It will show in the invoice for the month when it's paid.
Calculation: The unpaid value of a transaction should equal the Total Charge value of the transaction.
Example: If in the above example, the transaction is not paid, the unpaid value would be $2.95 or $2.75, depends on the Paid By value.
Payment Processing Fee
Payment Processing Fee is charged by the third party for processing for a given transaction. Payment processing fee consists of two parts: a) fixed fee and b) percentage fee.
Settlement in Inugo Settlement
The payment processing fee should be reserved by Inugo and pays to the third party on a regular basis.
Calculation:
Payment processing fee = fixed fee + percentage fee
The percentage part of the payment processing fee is calculated based on the Total Charge. The fixed fee is calculated based on the Country.
Settlement in Non-Inugo Settlement
Calculation: $0.07 or $0.1, for US and NZ respectively.
Payment Processing Fee for Refunds
It should be noted that if there is a refund, the third party will refund the percentage part of the fee based on how much is refunded. For example, if a transaction is fully refunded, the 100% of the percentage fee will be refunded; if half of the whole transaction is been refunded, 50% of the percentage fee will be refunded.
However, there is an extra fixed charge for the refund. The third party will charge Inugo the fixed fee of $0.07 or $0.1, for US and NZ respectively, if a refund occurs. This means that the operator will lose more revenue when a refund occurs.
Example:
If the example site is a US site, paid by Consumer, the payment processing fee would be $0.17. The calculation would be Payment Processing Fee = $0.07 Fixed Fee + $0.10 (= $2.95*3.5%)
Net User Charge
This is the net revenue that the site operator will gain from the transactions.
Calculation: Net user charge = Total Charge - Unpaid - Convenience Fee - Payment Processing Fee
Example:
Following the last example, if the site is a US site and paid by Consumer, the net user charge will be $2.51. The calculation is Net user charge = $4 Parking Charge (= $5 Base Fee - $1 Validation Discount) + $0.75 Credit Card Fee + $0.2 Convenience Fee - $2 Refund - $0 Unpaid - $ 0.2 Convenience Fee - $0.24 Payment Processing Fee (= $0.07 Fixed Fee + $0.10 (= $2.95*3.5%) + $0.07 Fixed Fee for Refund)
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