How to add a plate to a site

Inugo facilitates manually adding a plate to a site that is granted sessionless access. Otherwise known as “whitelisting” or “approved list”. 

A user can add the plate in the Inugo Customer Management Portal if they have the Customer Service Role enabled.

Process

1. Log into the Customer Management portal and choose site settings from the left side menu

2. Search for the site name.

3. Click plates in the top menu.

4. Select add.

5. Enter the plate, add a descriptive note on the reason for the addition, and in the expiry date. If the plate does not expire, leave the date blank. 

6. Select save to complete the process.

Frequent queries

How do I see the plates that are approved on a site?

Under the ‘plates’ information you will see a list of the approved plates for the site. If the approved plate belongs to a user, you will see that user’s details. If the plate is manually added, there is no attached user.

In the plates report, what does the type heading show me?

‘Type’ indicates if the approval has been granted via group access or manual entry. 

Can I remove a manually added plate?

You can edit manual plates by clicking on the ellipse “...” on the plate entry. You can add in an expiry date or remove the plate from the approved list.

Why can’t I remove a plate from the plates view?

You cannot remove a plate that has the type group. To edit group membership, use the permission section of the customer management portal.