How to create a user
There are 2 types of uses you can create from the permissions area in the Customer Management Portal. To create a parking user, follow the steps in Creating a Parking User. To create an Admin user for the app or Customer Management Portal, follow Creating a Special Permissions User.
You need to have the User Management role enabled on your user access to create users.
Creating a parking user
Process
Log into the customer management portal and select permissions from the left side menu.
In the top bar options, select roles
Select add user
Select general user
Add the user’s email address, first name and last name
Select the groups that the user belongs to. If no group is selected, the default public group will be applied.
Set the expiry date of that user’s group membership if applicable
Choose if you’d like to send a notification to the user.
If the user is not registered the notification will invite them to the app.
If the user is already registered, this will inform them that they have been invited to the sites that are configured in the group.
Select set permissions to complete the process.
Creating a special permissions user
Process
Log into the customer management portal and select permissions from the left side menu.
In the top bar options, select roles.
Select add user.
Select special permissions.
Add the user’s email address, first name and last name
Select the roles for the user. There is a guide to the different roles in the table below, otherwise hover over the information icon in the Customer Management Portal to see the details.
For each role selected, configure the sites that the user has this role on. The default is all sites.
Select the groups that the user belongs to.
Set the expiry date of that user’s group membership if applicable.
Choose if you’d like to send a notification to the user.
If the user is not registered the notification will invite them to the app.
If the user is already registered, this will inform them that they have been invited to the sites that are configured in the group with special permissions.
Select set permissions to complete the process.
Special permissions
Role | Description | App | Portal |
Observer | The user will have access to view site settings, access logs and any transactions. | ✔️ | |
Customer Service | The user will have access to view site settings, transactions and issue refunds. | ✔️ | |
Site Administration | The user will have access to change all site settings | ✔️ | |
User Management | The user will be able to create groups, add and remove users across all sites. | ✔️ | |
Enforcement | The user will have access to view enforcement through the Inugo app for ungated sites. | ✔️ | |
Gate Administration | The user will have access to remotely open gates through the Inugo app. | ✔️ | |
Technician | The user will have access to manage and update gate controllers through the Inugo app. | ✔️ | |
Third Party Installer | The user will be able to install and update hardware through the Inugo installer app. | ✔️ |